We offer a 60-day return window starting from the day your order is delivered to you. If you are not satisfied with your oral or body care purchase, you may submit a return request within this period to be considered for a refund.

All items being returned must be in unused, resalable condition unless the product arrived damaged or defective. Products must retain their original packaging. We reserve the right to deny returns for items that have been heavily used, opened to an extent that prevents resale, or missing original packaging.

Before sending anything back, you must submit a return request through our customer support channel. Please provide your order number and explain the reason for your return. If your product arrived damaged, include clear photos showing the condition of the item and packaging to speed up evaluation.

Once we receive and inspect your returned package, we will review your request. Approved refunds will be processed back to your original payment method. Please allow 5 to 10 business days for the refund amount to appear in your account after approval. Processing times can vary depending on your bank or payment provider.

Our free worldwide shipping benefit applies to outgoing orders. Return shipping costs are the responsibility of the customer unless the return is due to our error, such as us sending the wrong product or a damaged item. We will cover return shipping expenses for verified errors on our part.

Certain items may have special return restrictions. We reserve the right to refuse returns for products that do not meet our condition requirements. If a return request is denied, we will notify you and may send the item back to you at your cost.

If you receive an incorrect item from us, contact our support team right away. We will review your case and arrange the appropriate solution, which may include a replacement product or full refund based on your preference and stock availability.

We do not offer partial refunds for items that you simply changed your mind about, unless you return the full product. Partial returns will only be approved in limited circumstances determined by our review team.

Sale and discounted items are eligible for returns under this same refund policy. The discount applied at checkout will be reflected in the final refund amount for approved return requests.

We reserve the right to adjust this refund policy over time. Any updates will be published on this page and apply to orders placed after the updated policy goes live. We encourage all customers to read this policy before completing a purchase.