We provide free worldwide shipping on every order placed through our website. There are no shipping charges added at checkout, no matter which country you are ordering our oral and body care products from.

All orders are processed within 1 to 3 business days after your payment is confirmed. Business days exclude weekends and official holidays. Order processing may take slightly longer during large seasonal sales events.

Once your package leaves our warehouse, estimated delivery time ranges from 6 to 12 business days. Delivery estimates are not guaranteed arrival dates, and delays can occasionally happen due to local postal processing, customs inspections, or logistics disruptions outside our control.

When your package ships, we will send a shipping confirmation to your email address. This confirmation includes tracking information so you can monitor your package’s journey. Tracking updates may not appear immediately after the shipping label is created.

Customs clearance rules vary by country. Import duties, taxes, or local customs fees may be charged when your package arrives in your destination country. These charges are separate from our shipping service and must be paid by the customer. We cannot predict or cover these local fees.

We are not responsible for delays caused by customs holds, local postal service slowdowns, weather events, or global logistics disruptions. If your package experiences a delay, you can use your tracking number to check the latest status, or contact our support team for help.

If your tracking shows that your package was marked as delivered but you have not received it, please check with neighbors, building management, or your local post office first. Packages are sometimes left in secure drop-off locations. Notify us right away if the package remains missing after your check.

We can update your shipping address only before your package enters the shipping process. Once your order has been handed over to the shipping carrier, address changes are no longer possible. Double-check your shipping details carefully before submitting your order.

We reserve the right to adjust shipping carriers based on availability. We will always select reliable shipping options to send your order, though carrier selection may change without prior notice to customers.

This shipping policy can be updated occasionally. Any changes to the policy will be posted on this page, and new terms apply to orders placed after the updated version is published.